Refund policy

Returns & Refund Policy

Last updated: 25 August 2026

We want you to be happy with your order. If there is a problem with your item, please contact us and we'll do our best to help.

⚠️ Please Check Your Order Before Purchasing

Because our products are made to order, we cannot accept returns or refunds simply because you have changed your mind or no longer want an item if it has been correctly made according to the design, size, colour or other specifications selected when you placed your order.

Please check your order details carefully before completing your purchase.

We also cannot accept returns or refunds for:

Orders delayed because you provided incorrect information, such as an incorrect delivery address or telephone number
Changes or modifications requested after production has started

This does not affect your statutory rights where an item is faulty, damaged, incorrectly made or otherwise does not meet your legal rights as a consumer.

If There Is a Problem With Your Order

If your item arrives damaged, defective, misprinted or incorrect, please contact us as soon as possible and within 7 days of delivery.

Please email support@globallydrippy.com with:

Your order number
A brief description of the problem
Clear photos or videos showing the issue

We will review your request and may offer a replacement, refund or another appropriate solution.

Please do not return anything before contacting us. If a return is required, we will provide the correct return instructions.

Returns for Unwanted Items

If your order is eligible for a return, the item must be:

Unworn
Unused
Unwashed
In its original condition

You are responsible for the cost of returning an unwanted item.

Items that have been worn, washed, stained, altered or damaged after delivery may not be eligible for a refund.

Items That Cannot Be Returned

For hygiene reasons, the following products cannot be returned unless they arrive faulty, damaged or incorrectly fulfilled:

Socks
Face masks
Other hygiene-sensitive products

We also cannot accept items that have been:

Deliberately damaged
Damaged through misuse
Altered after delivery
Returned outside the applicable return period

Return & Refund Timeframe

You can contact us about a return or refund within 180 days of delivery.

For damaged, defective, misprinted or incorrect items, please contact us within 7 days of delivery wherever possible so we can investigate the issue quickly.

We aim to review requests within 7 business days.

Refunds

If your refund is approved, it will be sent to the original payment method used for your purchase and normally in the same currency.

The time it takes for the refund to appear in your account depends on your bank or payment provider.

Order Cancellations

Please contact us as soon as possible if you want to cancel your order.

Orders can generally only be cancelled for a full refund before production has started. Once production has begun, we may not be able to cancel the order or provide a full refund.

Email support@globallydrippy.com with your order number to request a cancellation.

Delivery Delays

Production and delivery times can vary depending on the product and order quantity.

If your order is significantly delayed, please contact us and we will investigate it with our production or delivery partners.

Delays caused by incorrect customer information, order changes, additional customisation requests or waiting for customer confirmation may not qualify for further support.